Privacy Policy

EnduroCare Warranty Services, LLC (“EnduroCare,” “we,” “us,” “our”) maintains this Privacy Policy (the “Privacy Policy”) to inform you of our practices with regard to personal data we may obtain in connection with our website (the “Site”) or through the provision of our services operated through the Site (the “Services”). By using the Site, you are consenting to our collection, use, processing and disclosure of your information as set forth in this Privacy Policy now and as amended by us from time to time. We take your privacy seriously and are committed to safeguarding your privacy when interacting with us through the Site.

Non-Personally Identifiable Data

Anytime you visit our Site, we may gather certain non-personally identifiable information regarding the means you use to access our Site. This information may include the type and version of your browser, your service provider, your IP address and any search engine you may have used to locate the Site. We use this information to help diagnose problems with our server, administer the Site, and compile broad statistical data. In addition, we gather certain navigational information about where you go on our Site. This information enables us to determine which areas of the Site are most frequently visited and helps us to tailor the Site to the needs and interests of our online visitors. Such information is gathered by us in the aggregate and will not be associated with a specific individual without that individual’s consent.

Consumer Nonpublic Personal Information

EnduroCare treats consumer nonpublic personal information (“NPI”) with utmost respect. EnduroCare: (1) guards NPI with physical, electronic, and procedural safeguards; (2) does not disclose NPI, except as is reasonably necessary to fulfill the purposes for which such information was provided or as otherwise provided herein, and (3) complies with all requirements of Title V of the Gramm-Leach-Bliley Act, 15 U.S.C §§ 6801 through 6810, and the Federal Trade Commission’s implementing regulation, Regulation P, 16 C.F.R. Part 313, as both relate to the disclosure and protection of NPI.

How We Secure Your Information

EnduroCare’s web servers support the Secure Socket Layer (SSL) transaction protocol which is largely accepted as the industry standard. The purpose of this encryption protocol is to keep confidential the information passed back and forth between a web server and its users. We work to protect personally identifiable information stored on the site’s servers from unauthorized access using industry standard computer security products, such as firewalls, as well as carefully developed security procedures and practices. In addition, a password is required for you to use, view or change application or registration information. We use both internal and external resources to review the adequacy of our security measures on a regular basis.

How We Use Your Information

We and our affiliates may make use of your information for various lawful business purposes. Among others, these purposes may include using your information to:

Engage in customer support. For example, we might confirm and complete transactions requested by you, verify information you provide to us and provide you with administrative notices.

Contact you with information. For example, we might provide or contact you through telephone, email, postal or other communications with Services updates, promotional materials and other information from us or our affiliates.

Analyze and improve our Services and operations. For example, we might obtain feedback regarding our Services, understand and anticipate your needs and preferences, better understand your use of our Services, customize and tailor Site content and advertising, improve our marketing and promotional efforts, engage in statistical analysis and provide feedback to our vendors, advertisers and other third parties.

Resolve problems and disputes, and engage in other legal and security matters. For example, we may use your information to comply with, monitor compliance with and enforce this Privacy Policy and any other applicable agreements and policies, meet other legal and regulatory requirements, and to protect the security and integrity of our Services and your information.

How We Disclose Information

We will share your personally identifiable information with third parties only in the ways that are described in this Privacy Policy. We may disclose your information:

To any person who, in our reasonable judgment, is authorized to receive your information, including as a result of your business dealings with that person (for example, your attorney);

To our third-party vendors so that they may provide support for our internal and business operations, including for the handling of data processing, data verification, data storage, market measurement, research, and our Services’ maintenance and security. These companies are authorized to use your information only as necessary to provide these services to us and are contractually obligated to keep your information confidential;

As required by law or ordered by a court, regulatory, or administrative agency such as to comply with a subpoena, bankruptcy proceedings, or similar legal process;

As we deem necessary, in our sole discretion, if we believe that you are violating any applicable law, rule or regulation, or are otherwise interfering with another’s rights or property, including, without limitation, our rights or property;

If requested by authorities in the event of any act of terrorism or instance of local, regional or national emergency;

To enforce this Privacy Policy, and any other applicable agreements and policies;

To enforce or protect our rights;

Relating to a sale of some or all of our assets or a merger of our company; and

To our affiliated companies (i.e., companies under common control or management with us).

Circumvention of Security Measures

No method of transmission or method of electronic storage is 100% secure, and we cannot guarantee absolute security. Additionally, by way of example (without limiting the foregoing), we may be forced to disclose your information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. Therefore, notwithstanding anything to the contrary within this Privacy Policy or any other applicable agreement or policy, you use our Site and Services at your own risk and we do not promise or guarantee, and you should not expect, that your information will always remain private. If an unauthorized third party compromises our security measures, unless otherwise expressly provided in a separate written agreement between you and EnduroCare, we will not be responsible for any damages directly or indirectly caused by an unauthorized third party’s ability to view, use or disseminate your information.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personally identifiable information you provide to us. Below are some mechanisms that provide you with control over certain information:

Cookies. If you do not wish us to collect cookies, you may set your browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of our Site may then be inaccessible or may not function properly.

Email Offers from Us. If you do not wish to receive email offers from us, you can opt out of receiving email information from us (other than emails related to the completion of your registration, correction of user data, change of password and other similar communications essential to your transactions through our Site) by using the unsubscribe process at the bottom of the email or by contacting our team through the “Contact” page.

Accessing and Correcting Personally Identifiable Information. If a portion of our Site allows you to create an account with us, then you can review and update your information by logging into that portion of our Site, visiting your account profile page and making changes or by contacting us using the “Contact” page above. We will retain your information for as long as your account is active or as needed to provide you Services and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Links to Third Party Websites

Our Site may contain links or access to websites operated by third parties that are beyond our control. Links or access to third parties from our Site are not an endorsement by us of such third parties, or their websites, applications, products, services, or practices. We are not responsible for the privacy policy, terms and conditions, practices or the content of such third parties. These third parties may send their own cookies to you and independently collect data. If you visit or access a third party website that is linked or accessed from our Site, we encourage you to read any privacy policies and terms and conditions of that third party before providing any personally identifiable information. If you have a question about the terms and conditions, privacy policy, practices or contents of a third party, please contact the third party directly.

Children’s Privacy

The Site is not intended for use by children under the age of 18. We do not knowingly collect any information from children under the age of 18. If you believe that we may have any information from or about a child, please contact us by using the "Contact" page.

Changes to this Privacy Policy

We reserve the right to update, amend and/or change this Privacy Policy at any time in our sole discretion. Amendments will take effect immediately upon us posting the updated Privacy Policy on our Site. You are encouraged to revisit this Privacy Policy from time to time in order to review any changes that have been made. Your continued access and use of our Site following the posting of any such changes shall automatically be deemed your acceptance of all changes.

Special Notification for California Residents — Your California Privacy Rights

Individuals who are residents of California and have provided their personally identifiable information to us may request information regarding our disclosures, if any, of their personally identifiable information to third parties for direct marketing purposes. Such requests must be submitted by using the "Contact" page. California privacy rights requests must include the reference “Request for California Privacy Information” on the subject line and in the body of the message and must include the email address or mailing address, as applicable, for us to send our response. This request may be made no more than once per calendar year.

*Coverage may vary. See Limited Powertrain Warranty form and your covered vehicle’s original factory Powertrain Warranty for details.